Managed Service Providers can harness the power of Automation to align with their business goals. Automation helps in optimizing time and costs and minimizing errors. Imagine what your skilled staff can do once they get more time to focus on creating more value for business than doing mundane tasks every day?
As a Managed Service Provider, you would have built some kind of automation scripts already, but how about taking the automation to a whole new level with automation tied to service desk tool and self-service?
With this session, learn how to automate ‘Resolution’ of your L1 and L2 tickets from your customers and help you save cost on support and provide faster response to customers.
Learn about the best practices for Automated L1 , L2 Ticket Resolution and business case for Automation.
• Service Catalog and Service Desk in managed service provider environment
• Business Case for Automation
• Costs and Return and Investment (ROI)
• Automation as a Service (AaaS) using Vyom AutomationEdge
• Use cases and Demo
• Automation use cases and process to arrive at those use cases
• Q & A