Dubbed the ‘Jedi Knight’ of Managed Services by our host, Precursive CEO Jonathan Corrie, Mark Henoch’s tenure and impact at SimCorp is evident. With 15+ years of experience in product development and services along with being on the advisory board for TSIA (Technology & Services Industry Association).
He delves into the transitioning of a traditional software company to a modern SaaS company, what that means and what sort of mindset recalibration it requires.
– The difference between Customer Success & Managed Services
– The pitfalls of maintaining services delivery and how to avoid them
– The complexities of designing, building and implementing services packages based on the business model
– A crowd favourite: The metrics that matter
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