Assess – Solve – Improve. This series of lines should connect all of the dots on the paper. Imagine an investigation into a machine that stopped because it overloaded and the fuse blew. This article needs additional citations for verification. Kepner-Tregoe is committed to protecting your privacy.

Training Training Is your goal to be an organization of world-class problem solvers and decision makers? This site uses cookies. Leave a Reply Cancel reply Enter your comment here Functional fixedness is very closely related to this as previously mentioned. Kepner-Tregoe is committed to protecting your privacy. And Kepner Tregoe decision making is not considered to be how humans naturally do their decision making

Many techniques can be used for this purpose, ranging from good practices in design to analyzing in detail problems that have already occurred, and taking actions to make sure they never reoccur.

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Kepner-Tregoe Problem Analysis | Quality Matters

Email required Aolving never made public. Did you find this article interesting? We can correct the problem by attaching an external screen and uninstalling the driver update.

Sixty years of Kepner-Tregoe marked our 60th anniversary celebrating 6 decades of empowering organizations across the globe to grow and thrive lroblem diverse markets through often turbulent financial times.

A team effort is typically required.

The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people. Inhe received an honorary LL. Then, create tasks and confirmation methods to test those causes, to finally determine and confirm the cause.


Problem Solving & Decision Making

Leave a Reply Cancel reply Enter your comment here Make tough decisions aligned with operational priorities. Investigation of the pump shows that it has a worn shaft. Save my name, email, and website in this browser for the next time I comment.

kepner tregoe problem solving wiki

Difficulty deciding with so much information that is often contradictory? It is a conscious, step-by-step approach for kdpner solving problemsmaking good decisions, and analyzing potential risks and opportunities.

Learn more about KT. Return to Decision Making Confidence. You may unsubscribe at any time. You are commenting using your Twitter account.

Root cause analysis – Wikipedia

Pros and cons This step-by-step, systematic approach makes it easy to do the Kepner Tregoe decision analysis. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters.

Take control of your support processes and customer problems by empowering your organization with the best-of-breed training and improvement services from the world’s leading problem-solving company. Please forgive the IT related example but the same process can be applied by a Subject Matter Expert in any area to achieve the same benefits.

Imagine an investigation into a machine that stopped because it overloaded and the fuse blew. When you are confident you have identified the root cause of the problem develop a solution and ask if you are satisfied this would prevent any reoccurrence of the problem. K-T Problem Analysis is a systematic method to analyse a problem and understand the root cause of the issue instead of making assumptions and jumping to conclusions, which is still common place even today.


The tradition initiated by Broadbent emphasizes the distinction between cognitive problem-solving processes that operate under awareness versus outside of awareness, and typically employs mathematically well-defined computerized systems.

Root cause analysis

Email required Address never made public. Thanks very much Lynn! Kepner and Benjamin B. Understand and proactively manage risks and opportunities.

kepner tregoe problem solving wiki

Problems occur in any given organization. Operations-Services Tdegoe Would your bottom line improve with more effective operational problem solving? Planning for failure seems like a pessimistic approach and some may caution business leaders against creating a self-fulfilling prophecy.

kepner tregoe problem solving wiki

Compare the probable cause against the Problem Description, does it satisfy all of the conditions of the problem?