Cross-Educate and Cross-Pollinate Your Staff Knowledge- SOP for Managed Services



Cross-Educate and Cross-Pollinate Your Staff Knowledge
SOP for Managed Services
More info at https://www.sop4smb.com

Timeline –
00:00 Cross-educating and cross-pollinating Your Staff
00:56 SOP means *Standard* operating procedure
01:33 Avoid silos of information
02:21 First, cross education
03:08 You should know who’s number one, two and three
03:54 Education from inside and outside the company
05:52 Second, cross pollination
06:58 People need to understand each other’s jobs
08:35 This is critical
09:05 Call to Action

Source